Twine is closed
Thank you for choosing Twine to save for your financial
goals. John Hancock has made the difficult decision to close
the Twine product and website, effective
December 3, 2021. If you were a Twine customer and
have a balance remaining, please visit
to retrieve it. You’ll also be able to view your historic
monthly statements and download your tax documents from this
site. If you signed up for a John Hancock emergency savings
account, you can access your new account
If you have any questions or need assistance closing your account, you may contact the Twine or Apex support teams. Twine can be reached at email@example.com or 800-721-0111, Monday through Friday, from 9:00 A.M. to 5:00 P.M., Eastern time.
Apex can be reached at 214-953-3300, Monday through Friday, from 7:30 A.M. to 4:00 P.M., Central time.